No Ad Selling
Hum aapke data ko marketers ya advertisers ko nahi bechte. JazzCash, Easypaisa, SadaPay aur Raast ko bhi nahi.
LEGAL REFERENCE
ek9 par aapki privacy hamari priority hai
Jab aap ek9 par account kholte ho, aapka personal information aur payment details (JazzCash, Easypaisa, SadaPay aur Raast ke zariye) sirf aapke liye محفوظ رہتی ہے۔ Humne clear...
Sirf aapka dataEncrypted transfersPakistan qanoon ke mutabiq
Hamara privacy policy kya cover karta hai
Hamari privacy policy batati hai ke ek9 aapka naam, email, phone number aur account history kaise store karta hai. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se deposit karte ho, hum sirf wo information le sakte hain jo payment process ke liye zaroori ho. Aapka account verification, withdrawal requests, aur support messages sab encrypted hoti hain. Hum third parties ke saath aapka
data share nahi karte jab tak legal zarurat na ho ya aap permission na de dein. Supported ilaqon mein, hum local data protection rules follow karte hain aur regular security audits karate hain.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
SAWAL POOCHEIN
Aapke privacy ke saval ke liye contact karte raho
Team online
Email Support
Aapke privacy ya data ke sawal ke liye [email protected] par likhiye. Hum 48 ghante mein jawab dete hain.
Account Settings
Apne account mein jaao aur Privacy tab kholo. Aap dekh sakte ho ke kaun si information store hai.
Data Request
Agar aap apna poora data dekhna ya download karna chahte ho, hum 30 din mein bhej denge.
SECURITY MEASURES
Humne aapke data ke liye kaun se qadam uthaiye hain
SSL Encryption
Sab transfers aur logins SSL encryption ke through hote hain. Jab aap JazzCash ya Easypaisa connect karte ho, aapka token encrypted rehta hai.
Password Protection
Passwords hashed hoti hain aur database mein plaintext mein store nahi hoti. Two-factor verification available hai agar aap use karna chahein.
Regular Audits
Hamari security team har quarter mein encryption aur access logs check karta hai. Kisi suspicious activity ke liye alerts set hain.
Payment Isolation
JazzCash, Easypaisa, SadaPay aur Raast transactions separate secure servers par handle hote hain. Aapka account ID payment provider ko nahi deti.
Data Retention
Jab aap account delete karte ho, hum 90 din mein aapka personal data remove kar dete hain. Legal records sirf jo law ke hisaab zaroor hain.
Pakistan Compliance
Hum local data protection aur banking regulations follow karte hain jahan ek9 supported hai.
POLICY ALIGNMENT
Hamara policy sabse clear hai
Clear Opt-Out
Account settings mein aap email notifications, SMS aur promotions band kar sakte ho. Sirf account alerts baqi rahti hain.
Transparent Requests
Agar police ya court ko aapka data chahiye, hum pehle aapko batate hain (jab law allow kare).
Cookie Control
Aap browser settings se analytics cookies disable kar sakte ho. Essential cookies sirf login aur security ke liye hain.
Account Portability
Aap apna transaction history aur account data JSON format mein download kar sakte ho.
Right to Deletion
Account delete karte waqt, hum sirf legally required records rakhte hain. Baqi sab permanent remove ho jaata hai.
Policy Updates
Jab hum privacy policy change karen, hum 30 din pehle email karte hain. Major changes ke liye aapko re-consent karna padta hai.
Ye cheezein aapka account aur privacy ko define karti hain
Verified Identity
Account khulte waqt, hum sirf basic info maangte hain. JazzCash aur Easypaisa khud verify kar dete hain.
Withdrawal Confirmation
Jab aap SadaPay ya Raast par withdraw karte ho, hum OTP bhejte hain. Sirf aap confirm kar sakte ho.
Transaction Log
Aapka account mein har transaction record hota hai. JazzCash, Easypaisa, deposits, withdrawals sab dikhta hai.
Session Timeout
30 minutes ki inactivity ke baad, aapka session lock ho jaata hai. Phir se login karna padta hai.
Login Alerts
Naya device ya IP se login hote hain, hum message bhejte hain. Suspicious activity ho to aap report kar sakte ho.
Account Recovery
Agar aap account access lose kar do, hum identity verify karke recovery process karate hain.
Privacy ke bare mein poocha jane wale sawal
Nahi. Jab aap JazzCash ya Easypaisa se pehli baar connect karte ho, aap seedhe un apps par login karte ho. Hum sirf ek secure token store karte hain, password nahi. Aapka password JazzCash aur Easypaisa ke servers par hi rehta hai.
Jab tak aapka account active ho, hum transactions aur settings rakhte hain. Account delete karte ho to 90 din mein personal data remove ho jaata hai. Tax ya legal records 7 saal tak rakh sakte hain agar law ke hisaab zaroor ho.
Haan, security ke liye hum unusual patterns detect karte hain. Agar aapka withdrawal block ho to support team contact karta hai verification ke liye. Ye aapka account aur money dono ko protect karta hai.
Privacy tab mein 'Report a Concern' button hai. Ya [email protected] par likhiye. Hum 48 ghante mein read aur respond karte hain. Serious issues ke liye hum investigation karte hain.
Haan, but sirf aggregated behavior data ke liye (kaunse games popular hain, load times kaise hain). Aapka name, email, ya payment info analytics ko nahi jaata. Aap cookies disable kar sakte ho browser settings se.
Account dashboard Urdu, English aur Pakistani regional languages mein hai. Download kiya gaya data JSON format mein hota hai jo har app par read ho sakta hai. Privacy policy bhi Urdu aur English dono mein available hai.
Agar device recover ho sakein, browser history clear kar dein aur ek9 website par logout karen. Account ke liye password zaroori hai, so ek device se access nahi. Agar doubt ho, support mein batao, hum aapka session logout kar denge aur password reset kara denge.